Uptime commitment and service expectations
This Service Level Agreement defines the uptime commitment provided by Website Hosts UK for hosting services.
We guarantee a 99.95% monthly uptime for our core hosting infrastructure.
Uptime refers to the availability of hosting services excluding scheduled maintenance and external factors beyond our control.
If uptime falls below 99.95% in a given month, eligible customers may request service credits at our discretion.
This SLA represents a service commitment and does not guarantee uninterrupted availability in all circumstances.