Website Hosts UK Policy
This Privacy Policy explains how Website Hosts UK collects, uses, protects and processes personal data when you use our website, hosting, billing, support and related services.
Website Hosts UK provides web hosting, domain, email, server, billing and customer support services. To deliver those services, we need to collect and process certain personal data, such as account details, billing information, support messages and technical logs.
We aim to collect only the information needed to provide our services, keep accounts secure, respond to support requests, process payments, meet legal obligations and protect our systems from misuse or abuse.
For privacy questions or data requests, contact:
info@websitehosts.uk
Depending on how you use our services, we may collect:
We use personal data to:
We process data where it is necessary for one or more of the following:
As a hosting provider, we store and process data that customers upload to our servers. This can include website files, databases, email data, images, backups, scripts and other hosted content.
You remain responsible for the content you upload, publish, store, process or transmit using your hosting account. This includes ensuring that your own website, business or application has appropriate privacy notices, cookie notices and lawful basis for any personal data you collect from your visitors or customers.
We may access hosted data only where necessary to provide support, investigate abuse, maintain security, comply with legal obligations or operate the hosting service.
If your website collects personal data, such as contact form submissions, customer orders or newsletter signups, you are responsible for telling your users how that data is handled.
We do not sell your personal data. We may share limited data with trusted third parties where needed to provide services, process payments, manage accounts or maintain infrastructure.
These may include:
We may collect and retain server logs, access logs, IP addresses, authentication records and other technical data to protect our services and customers.
This information helps us detect suspicious activity, troubleshoot service issues, prevent abuse, investigate security incidents and maintain the stability of our network and hosting platform.
Cookies may be used to maintain sessions, support login functionality, remember preferences, improve website performance and enable features within our website and billing systems.
Billing records may be kept where required for accounting, tax, fraud prevention, dispute handling and legal compliance. Payment details may be processed by third-party payment providers.
Support tickets, live chat messages, emails and related communications may be stored so we can provide help, maintain service history and resolve technical or account issues.
We keep personal data only for as long as reasonably necessary for the purpose it was collected, including providing services, maintaining account records, resolving disputes, meeting legal obligations and protecting our systems.
Some records, such as invoices, support history, service logs or abuse-related evidence, may need to be retained for longer where required for legal, tax, security or operational reasons.
Depending on the circumstances, you may have rights relating to your personal data, including the right to request access, correction, deletion, restriction or a copy of certain data.
To make a data request, contact us using the email address below. We may need to verify your identity before acting on a request.
Website Hosts UK operates services for UK customers and may use third-party providers to deliver hosting, billing, monitoring, email, support or infrastructure services.
Where data is processed outside the UK, we aim to use appropriate safeguards and trusted providers suitable for the nature of the service being provided.
We may update this Privacy Policy from time to time to reflect changes in our services, systems, legal obligations or business practices.
The latest version will be published on this page with the updated date shown near the top.
Quick answers about how Website Hosts UK handles personal data.
Contact Website Hosts UK if you have questions about this Privacy Policy or want to make a data request.
For more information about cookies, please see our Cookie Policy.